Based in the Ribble Valley, Lancashire, with nearly 20 years of experience managing businesses of £100m+ in high growth, customer focused and acquisitive organisations, we are now using that knowledge and experience to help other business achieve their ambitions through world class customer service and process refinement.
Our goal is to help others achieve theirs by offering bespoke solutions specific to your business needs. We specialise in all aspects of contact centres small or large, external and internal sales teams, promotional marketing, interim management, retained services, staff engagement and process refinement.
We don't stop at how you interact with customers either, we can also help interdepartmental performance and relationships by ensuring your internal customers receive the same level of service as your external customers. The combined effect will improve both growth and margin whilst maintaining a motivated and engaged workforce.
In addition we have the experience to undertake environmental surveys with a view to reducing your costs and carbon emissions thus improving your bottom line. We have generated savings of over £100k for organisations and massively reduced environmental impacts.
Please call for an informal chat with absolutely no obligations.
Our service starts with a comprehensive consultation to identify opportunities for business enhancement. We will deliver a detailed proposal that includes a project plans with timelines, milestones and expected results.
We also work with some fantastic and trusted partners that can help with unified communications, cloud based telephony, multi channel marketing, quality management systems, GDPR, sale and customer service training, NLP, CRM and more!
No job is too big or too small. We thrive on results irrespective of the size of our clients. Our experience covers FMCG, wholesale and distribution, IT sales, food service, white goods, retail, builders merchants and manufacturers.
We want you to believe in us as much as we do, to the extent that if Consilium Services do not deliver improved results from the expectations set out in the project brief then we will not invoice you excluding the initial pro-forma deposit.
We understand letting us into your business is a big decision, we treat all of our customers with the highest levels of respect and lead by example which is why we make this promise to all of our clients. Think of it as your insurance policy but we know you won't need it! To give you that extra peace of mind our MD Richard Ellis FCMI is a fellow member of the Chartered Management Institute. Take a look at their website to see the standards and code of conduct we work to by clicking the CMI logo below.
"Having worked with Richard on various project spanning over the last 17 years it always strikes me how he has a natural ability to lead, develop and get the best out of people. I’ve seen the results he has driven and the creative approach in which he can dramatically change a business’s future. Always attentive, meticulous and dynamic he has rapidly produced results for a number of large centres that I have been involved with. I would trust Richard with any project I had and importantly; I always look forward to working with him." Chris Dawson - Managing Director, 6th Door Ltd.