How we work

Initial Discussion & Customer Brief

Getting to know our customers and its challenges is paramount to us. We need to thoroughly understand your business in order to develop an effective plan, which is why after initial talks we spend time in your business to ensure we truly underatnd your needs and build a solid and trusted working relationship. 

Investigation & Gap Analysis

With the brief in mind we will ensure that through thorough investigations into root cause we can present detailed proposals showing you how we intend to achieve  and surpass the ambitions of the client. 

Proposal

We will submit detailed proposals and costings before you decide to proceed. We are a fully transparent organisation with no hidden costs or extras. We ensure all of our clients are fully satisfied, informed and happy before we engage.

Review and Refine

We know business but we also understand no two businesses are the same, which is why we always review the proposal with the project sponsor to ensure compete satisfaction before we move onto implementation.

Implementation

Once the proposal is signed off we can plan dates for getting to work!  All work is scheduled well in advance and once started the project sponsor will receive regular updates during the project and upon completion a full written report and summary of results.

Follow Up

At Consilium, service is the key to everything! We preach what we sell! As part of the proposal we will arrange a non chargeable follow up session to ensure the client is still happy with the results.