An effective call centre operation can have a massive impact to your bottom line. Through better sales, service, systems, process or staff engagement we can show you how to maximise performance and ultimately your margins. Our experience has led to organisations achieving industry leading SLA's, customer experiences and feedback. If you are a B2B organisation we can transform your account and relationship management with your customers, when we have finished they wont do business anywhere else!
The impact of poor management can be substantial. We can assist by offering highly experienced interim managers on a part or full time basis. We specialise in managing internal and external sales and customer service teams. Have you lost a key member of staff or are you experiencing high growth and struggling with demand? We can help!
Do you need access to expertise without having to employ someone full time? We can offer a retained service where you pay fixed fee per month whether the service is on site or you want your staff to have access via telephone, we can structure an arrangement that meets your business needs with a flexible contract.
Are you thinking of becoming ISO:9001 or ISO:14001 accredited? Our experience of quality management systems, process refinement and documentation will help you transform your business. Even if you choose not to be audited and accredited you can still work to these standards and benefit massively from a well structured and organised business that has scope for growth without the pain!
Are you running outdated or unsupported hardware? Thinking of moving to a cloud based telephony solution? Wondering how to align your customer service, sales and marketing activity? Are you so busy that your current infrastructure needs reviewing to meet demand? Call us to discuss the many options available to you, not to mention potential cost savings!
We can help you start, develop, and implement a complete, innovative, robust and coordinated business strategy including risk assessments, designed to deliver increased sales, margin and employee retention. Get those three right and watch your bottom line transform!